CRM is for acquisition.
SRM is for revenue.
Know why they're leaving. Stop them. Bring them back.
Pulse. Retain. Winback. Every subscriber moment, managed.
Where CRM ends, SRM begins
Your CRM got them in the door. Then what?
Without an SRM, every at-risk subscriber is a missed opportunity—three times over.
They churn and you never learn why
A generic "Are you sure?" is your only defense
Once they're gone, they stay gone
The gap in your stack
You have a CRM. You need an SRM.
- • Manages leads and prospects
- • Tracks acquisition pipeline
- • Stops at conversion
Great for getting customers in the door.
- • Manages subscribers and revenue
- • Tracks retention lifecycle
- • Starts at conversion
Essential for keeping them.
The SRM toolkit
Pulse. Retain. Winback.
Three tools that work together to manage the complete subscriber relationship.
Know why they're leaving
AI-powered surveys that adapt in real time, surfacing real reasons—not guesses.
Learn moreStop them
Personalized offers based on why they're canceling—not generic discounts.
Learn moreBring them back
Automated campaigns that experiment until they find what converts.
Learn moreZero engineering required
Go live in minutes, not sprints
Connect your billing provider and your SRM is live. No dev resources, no complex implementations.
Choose your plan
Start free with Retain, unlock Pulse and Winback as you grow.
Growth
Ideal for growing subscription businesses
Up to 100 deflections/month
Retain + Pulse + Winback
Scale
Built for established brands
Up to 1,000 deflections/month
Retain + Pulse + Winback
Enterprise
Tailored solutions for high-volume businesses
Unlimited deflections
Retain + Pulse + Winback + Priority Support
Every plan includes:
Not sure which plan fits your needs?
A deflection is counted each time a customer is successfully retained through the cancellation flow. Track your monthly retention saves to choose the right tier.
Frequently asked questions
A deflection is counted each time a customer is successfully retained through the cancellation flow—when they accept a save offer and stay subscribed instead of canceling.
Retain handles the cancellation flow with personalized save offers. Pulse provides AI-powered surveys that adapt in real time, uncovering deeper churn insights. Winback helps re-engage customers who have already churned with targeted campaigns.
Yes! You can change your plan at any time. When upgrading, you'll get immediate access to new features and higher limits. When downgrading, the change takes effect at your next billing cycle.
Yes, we offer annual billing. Contact our team to learn about available discounts and switch to annual billing on any paid plan.
We integrate with Stripe and Recurly for billing, Postmark for emails, and Slack for notifications. More integrations are coming soon.
We'll notify you when you're approaching your limit. If you exceed it, the retention flow will continue to work—we'll never cut off your customers. We'll just reach out to discuss upgrading your plan.
No contracts, no commitments. All plans are month-to-month and you can cancel anytime. We believe in earning your business every month.
Need help choosing?
Talk to our team→Turn churn into retained revenue.
Stop churn at the point of intent — not after it's already gone.
Join the waitlist to be first in line when we open signups.