Retain
Turn cancellations into saves
Intercept subscribers with personalized offers based on their specific reason for leaving. Run A/B tests to find the offers that convert best and continuously optimize your save rates.
Considering all of your options...
How about we make this a little easier?
We'll take 30% off your next month
$29.99
$20.99
The right offer for every situation
Different reasons need different responses. Configure targeted offers that address the specific concern each customer has.
"Too Expensive"
Offer a discount, switch to annual billing, or downgrade to a cheaper plan. Address price sensitivity head-on.
"Not Using It"
Offer a pause, schedule a training session, or highlight unused features they might find valuable.
"Switching to Competitor"
Highlight unique features, offer a comparison, or provide an exclusive retention discount to stay competitive.
"Technical Issues"
Connect with support, offer extended trial after fix, or escalate to priority support to resolve their frustrations.
"Missing Features"
Share your roadmap, offer beta access to upcoming features, or collect detailed feedback to inform development.
"Other"
Collect detailed feedback to understand unique situations and create custom responses for common patterns.
Find the offers that work best
Not sure which discount converts better? We help you run experiments across different offer variants to discover what resonates most with your customers.
- Test different discount amounts and offer types
- Compare pause vs. discount vs. plan change
- Automatically optimize based on results
Experiment Results
How Retain works
Three steps to save more subscribers
Customer initiates cancellation
When a subscriber clicks cancel, they're redirected to your customized retention flow instead of being instantly churned.
We capture their reason
A quick survey asks why they're leaving. This data informs the offer they see next and builds your churn intelligence over time.
Present the perfect offer
Based on their reason, we show a targeted retention offer—discount, pause, plan change, or whatever works best for that situation.
Automated cancellation flows help subscription businesses reduce churn by up to 39% at the point of cancellation.
Source: ProsperStack SaaS Retention ResearchReady to save more subscribers?
Start turning cancellations into saves with intelligent retention flows.
